Privacy policy

Aurel Row operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (the "Services"). Aurel Row is a store operated by Shopify, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you access, use, purchase, or otherwise interact with us through the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described herein.

The personal information we collect or process

When we use the term "personal information," we mean information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot be used to identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:

• Contact information, including name, address, billing address, delivery address, telephone number, and email address.  
• Financial information, including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.  
• Account information, including your username, password, security questions, preferences, and settings.  
• Transaction information , including items viewed, placed in your cart, added to your wish list, purchased, returned, exchanged, or canceled, as well as past transactions.  
• Your communications with us , including information you include in your communications with us, such as when you submit a customer support request.  
• Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.  
• Usage Information , including information about your interaction with the Services, including how and when you access or interact with the Services.  

Sources of personal information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, log in to or use the Services, communicate with us, or otherwise provide us with your personal information;  
• Automatically through the Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;  
• With our service providers, including when we use them to implement certain technologies and when they collect or process your personal information on our behalf;  
• With our partners or other third parties.

How we use your personal information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

• Providing, personalizing, and improving the Services. We use your personal data to provide the Services, including fulfilling our contract with you, processing your payments, processing your orders, remembering your preferences and items of interest, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipments, managing returns and exchanges, posting reviews, and creating a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal data to personalize and improve the Services more relevantly.  
• Marketing and advertising. We use your personal data for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, SMS, or postal mail, and showing you online advertisements for products or services on the Services or other websites, including based on items you've previously purchased or added to your cart, as well as your other activities on the Services.  
• Security and Fraud Prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or respond to fraudulent, illegal, malicious, or harmful activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or other login credentials with anyone.  
• Communicate with you. We use your personal data to provide you with customer support, respond to your requests, offer you efficient services, and maintain our business relationships with you.  
• Legal Reasons. We use your personal data to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil proceedings involving the production of evidence, potential or pending litigation, or other contentious proceedings, as well as to enforce our terms and policies or investigate potential violations thereof.  

How we disclose personal information

Under certain circumstances, we may disclose your personal data to third parties for legitimate reasons, in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, service providers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, fulfillment, and shipping).
• We work with business and marketing partners to provide you with marketing services and show you ads. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their privacy policies. Depending on where you live, you may have the right to ask us not to share information about you for the purpose of showing you targeted ads and marketing content based on your online activity with different merchants and websites.
• When you instruct us, make a request, or otherwise consent to the disclosure of certain information to third parties, such as to ship products to you or through the use of social media widgets or login integrations.
• With our affiliates or more generally within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy filing, to comply with any applicable legal obligations (including in response to subpoenas, search warrants, or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your country of residence, to provide and improve the Services. Additionally, to protect, grow, and improve our business, we use certain advanced Shopify features that incorporate data and information from your interactions with our store, other merchants, and Shopify. To provide these advanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and your rights, you can review Shopify's Consumer Privacy Policy . Depending on where you live, you may be able to exercise certain rights regarding your personal data here: [Link to Shopify's Privacy Portal ].       

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with us or that we do not control, we recommend that you review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security practices of these sites, including the accuracy, completeness, or reliability of the information contained therein. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms, without restriction on their use by us or any third party. The inclusion of these links does not imply any endorsement of the content of such platforms or their owners or operators, unless otherwise indicated on the Services.

Children's data

The Services are not intended for use by minors, and we do not knowingly collect personal information from minors under the age of majority in your jurisdiction. If you are a parent or guardian of a minor who has provided us with their personal information, you may contact us using the contact information below to request deletion. As of the effective date of this Privacy Policy, we are not aware of any instances in which we "share" or "sell" (as defined by applicable law) personal information of individuals under the age of 16.

Security and storage of your information

Please note that no security measure is perfect or foolproof, and we cannot guarantee "perfect security." Furthermore, any information you send us may not be protected during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need to retain that information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes, or enforce any other applicable agreements or policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute; they may only apply in certain circumstances, and in some cases, we may refuse your request to the extent permitted by law.

• Right of access/right to information. You may have the right to request access to the personal data we hold about you.  
• Right to erasure. You may have the right to request the erasure of your personal data in our possession.  
• Right to rectification. You may have the right to request the rectification of inaccurate personal data we hold about you.  
• Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.  
• Manage your communication preferences. We may send you promotional emails. You can opt out of receiving these communications at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders.  

You can exercise these rights in the designated areas of the Services or by contacting us using the contact information provided below. To learn more about Shopify's use of your personal data and your rights, including rights regarding the data Shopify processes, visit https://privacy.shopify.com/fr.

We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, to the extent required or permitted by applicable law. In accordance with applicable law, you may appoint an authorized representative to request the exercise of your rights on your behalf. Before accepting such a request from a representative, we will require the agent to provide proof of your authorization to act on your behalf and may ask you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

Complaints

If you wish to lodge a complaint regarding the processing of your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to challenge our decision by contacting us using the contact details below or by filing a complaint with the data protection supervisory authority in your region. For the European Economic Area (EEA), you can find a list of data protection supervisory authorities here .   

International transfers

Please note that we may transfer, store, and process your personal data outside of the country in which you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses or, where appropriate, any equivalent contract issued by the competent authority in the United Kingdom, unless the data transfer takes place to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the "Last Updated" date, and provide notice, in accordance with applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please call us at , email us at aurelrow@gmail.com, we are the data controller of your personal data.